ABSTRACT
Context: Public Higher Education Institutions adopt managerial
technological innovations to respond to their demands. However,
some systems may or may not partially meet the institution’s needs,
making system acceptance and university management difficult.
Objective: The goal of this work is to evaluate the usability and
satisfaction of an institution’s Information System and Project Management
(SIGProj) in the context of the university extension and
propose a new system to maximize system usage. Method: for evaluation,
empirical methods were used: (i) System Usability Scale
(SUS) and NBR ISO/IEC 9126 quality model for the current SIGProj,
and (ii) Technology Acceptance Model (TAM) for the evaluation of
the proposal system during a workshop with expert users. Results:
The results indicate low usability of the current SIGProj, highlighting
the need to prioritize design and usability. Nonetheless, was a
high perception of acceptance, adoption and intention to use the
system proposed. Conclusions: We concluded, therefore, that the
result of our work can contribute to a more adequate, innovative
and promising development of a project management system for
university extension.