ABSTRACT
In contemporary times, it is common for people to access
various medical procedures, out of necessity or of their own
volition. In this context, there are transgender people. The
search for self-esteem and body changes makes them resort to
aesthetic and/or surgical procedures, often without being
aware of the consequences, benefits, care, and steps involved in
the process, and because it is such a unique moment in the
individual's life, he may feel embarrassed to solve his doubts
with the health professionals, or even asking, there may be a
communication difficulty between the professional and the
patient. Given these circumstances, the individual sometimes
seeks information on websites and blogs, which may not
provide appropriate information. Therefore, this work
proposes developing a chatbot to help those interested in
understanding the transsexualization process, quickly, easily,
and centrally.