Objetivo: validar e aprimorar um método voltado para a Retenção de Conhecimentos Críticos organizacionais, definindo etapas e diretrizes práticas para mitigar a perda de conhecimentos.
Metodologia: adotou-se um Survey Delphi de três rodadas com especialistas brasileiros em Gestão do Conhecimento, integrando análises qualitativas e quantitativas em ciclos iterativos de avaliação e refinamento para validar e aprimorar o artefato proposto.
Resultados: os resultados indicam alta convergência entre os especialistas, que avaliaram o artefato criado, Método ReConheCEβ, como útil, compreensível, coerente, adaptável, viável e robusto. O estudo também gerou um portfólio com 31 práticas indicadas para a retenção do conhecimento, validadas e organizadas pelos especialistas, segundo relevância prática.
Limitações da pesquisa: o uso de amostra não probabilística e exclusivamente brasileira restringe a generalização dos resultados e indica a necessidade de testes de campo e validações em contextos internacionais.
Implicações práticas: o método oferece orientação prática e estruturada para mitigar a perda de conhecimentos críticos, apoiando organizações na implementação de programas viáveis e adaptáveis de Retenção de Conhecimentos.
Implicações teóricas: o estudo avança a teoria da retenção de conhecimentos ao sistematizar etapas essenciais, integrar temas emergentes e oferecer um artefato alinhado à literatura e à prática de Gestão do Conhecimento.
Implicações sociais: a mitigação da perda de conhecimentos contribui para o ODS 8 (Objetivo de Desenvolvimento Sustentável), pois o crescimento econômico sustentável requer continuidade organizacional que pode ser afetada em casos de supressão de conhecimentos críticos.
Originalidade/valor: proposição de um método inédito, validado por especialistas, que integra literatura consolidada e temas emergentes, ampliando as abordagens teóricas e práticas da Retenção de Conhecimentos.
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A Revista Alcance é uma revista brasileira de livre acesso, com publicação quadrimestral, vinculada ao Programa de Pós-Graduação em Administração e Programa de Mestrado Profissional em Administração - Gestão, Internacionalização e Logística da Universidade do Vale do Itajaí – Univali. Procuramos publicar artigos de trabalhos teóricos-empíricos e tecnológicos nas áreas da Administração. Diferentes perspectivas teóricas e metodológicas são bem-vindas, desde que sejam consistentes e relevantes para o desenvolvimento da área.
