Dilemma: UWL is facing the challenge of returning to the office after the pandemic lockdown, and the dilemma that UWL managers face raises the question: whether to remain with these employees who showed resistance to returning and in what terms both parties would deal with the outcome of these obstacles related to the return to the face-to-face modality of work in the organization.
Educational objective: Develop experiential reflections of a real situation experienced by almost the entire population regarding the change in work regime, from office work to home office, and consequently, its return (or not). Realizing the importance of considering this new work model is also part of the objective.
Contextualization: The entire world faced a completely atypical and unusual situation in 2020 and 2021, facing a pandemic caused by an unknown virus that changed the dynamics of an entire planet in a matter of weeks. Naturally, this was also reflected in work relationships.
Main theme: The topic of people management is going through a process of transformation, especially after the Covid-19, and the main theme of the case presents precisely the conflicts generated during this period in a company in the foreign trade sector in the city of Itajaí.
Audience: The case can be applied to Administration courses (lato and stricto sensu), in People Management disciplines.
Originality/value: The case makes it possible to reflect on the Organizational Culture Theory, applying its concept to the management conflicts identified in the UWL problem.
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Revista Alcance is a Brazilian free access journal, published every four months, linked to the Graduate Program in Administration and the Professional Master’s degree in Administration, Internationalization and Logistics Program of the University of Vale do Itajaí – Univali. We seek to publish theoretical-empirical and technological articles in the areas of Business Administration. Different theoretical and methodological perspectives are welcome, as long as they are consistent with and relevant to the development of the area.
