• Abstract

    PRACTICES OF KNOWLEDGE MANAGEMENT: MULTIPLE CASE STUDY IN CONFESSIONAL BASIC EDUCATION SCHOOLS

    Published date: 25/07/2024

    Objective: The main objective of this research is to analyze the main Knowledge Management practices in Private and Confessional Basic Education Schools in Brazil.

    Design | methodology | approach: This research adopted a qualitative methodology, using a multiple case study that involved directors, supervisors and coordinators of private schools from different confessional education networks. From November 2022 to March 2023, 7 managers from 4 traditional confessional basic education schools were interviewed.

    Results: The results demonstrate that the understanding of the importance of Knowledge Management in school management practices is unanimous, however the formality and maturity with which Knowledge Management is implemented is different between the educational institutions studied. KM practices categorized into 7 dimensions were identified: diagnosis, types of knowledge, senior management, technology, learning, difficulties and benefits.

    Theoretical implications: As a theoretical contribution, this work deepens knowledge about Knowledge Management in Basic Education in private confessional institutions.

    Practical implications: Practical contributions present managers with the possibility of analyzing these results in relation to their reality and identifying possible improvements to be adopted.

    Originality: The originality of the research is the investigation of the practices of Knowledge Management in a profile of Basic Education schools that, second to literature, is a topic that has not been explored in the research.

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