• Abstract

    CALL THE CHEF! THE PRINCIPAL STRATEGIC RESOURCE OF GASTRO RESTAURANTS: MULTI CASE-STUDY IN LATIN AMERICA

    Published date: 06/07/2017
    The objective of this study is to analyse chefs can generate sustainable competitive advantage for gastro restaurants in Latin America. In order to achieve that goal, a qualitative methodology was adopted based on multiple case studies. The techniques used to collect data were semi-structured interviews with chefs and documental analysis of menus, news articles and books. Data was analysed using content analysis with the help of the Atlas.TI software. The results indicated that the chef is the key to any restaurant that expects to be listed on a well-recognized gastronomic guide. This human resource has been identified as essential for the design and introduction of strategies, using the combination and complementarity of strategic resources, such as: organizational culture, financial resources, innovation and creativity, human resources, physical infrastructure, reputation and networking. Based on the results, it was concluded that chefs have created a distinct identity for their businesses, creating competitive edge and creating sustainable competitive advantage.

Turismo: Visão e Ação

Turismo: Visão e Ação, linked to the Graduate Program in Tourism and Hospitality - Master's and Ph.D., is a scientific journal published in a continuous flow system, with an interdisciplinary and international scope. According to Qualis/CAPES criteria (2017-2020), it is classified as 'A3' in the fields of Administration, Accounting Sciences, and Tourism. Registered with ISSN number 1983-7151, Tourismo: Visão e Ação began its activities in 1998 with printed publications in English and Portuguese. In 2008, it transitioned to an online publication, expanding its reach to a broader audience. It maintains a policy of being an open-access journal without submission or access fees. The abbreviated title for the journal is Tur., Visão e Ação, commonly used in bibliographies, footnotes, references, and bibliographic captions.

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Universidade do Vale do Itajaí- Quinta Avenida, 1100, bloco 7, CEP: 88337-300, Balneário Camboriú, SC – Brasil. Tel.: +55 47 3261-1315, e-mail: revistaturismo@univali.br

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