• Abstract

    Manpower demand and qualification requirements in the hospitality sector: the case of Aracaju, Brazil

    DOI 10.14210/rtva.v9n2.p155-168
    Published date: 14/08/2008
    One of the biggest challenges facing the sector in this country undoubtedly relates to providing qualified manpower to improve the quality of services. The main objective of this study is to analyze manpower demand and qualification needs in the hospitality sector in Aracaju, in the State of Sergipe, Brazil. The research method adopted is a survey, by means of thirty-six personal interviews with business owners and hotel managers, based on a structured questionnaire. The study highlights that the majority of their employees have only primary school education, and this low level of formal education is reflected in the low salaries paid, and consequently the low levels of staff motivation. Participation through training programs is very modest, and most owners/mangers are not really concerned with employee qualifications. Keywords: manpower demand; employee qualification; training.

Turismo: Visão e Ação

Turismo: Visão e Ação, linked to the Graduate Program in Tourism and Hospitality - Master's and Ph.D., is a scientific journal published in a continuous flow system, with an interdisciplinary and international scope. According to Qualis/CAPES criteria (2017-2020), it is classified as 'A3' in the fields of Administration, Accounting Sciences, and Tourism. Registered with ISSN number 1983-7151, Tourismo: Visão e Ação began its activities in 1998 with printed publications in English and Portuguese. In 2008, it transitioned to an online publication, expanding its reach to a broader audience. It maintains a policy of being an open-access journal without submission or access fees. The abbreviated title for the journal is Tur., Visão e Ação, commonly used in bibliographies, footnotes, references, and bibliographic captions.

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