• Abstract

    TRAVEL AGENCIES: CHALLENGES FOR A MARKET UNDERGOING RESTRUCTURING

    DOI 10.14210/rtva.v7n3.p507-514
    Published date:
    The distribution of the tourism product has changed in recent decades. Technological advances and the liberation of the markets have transformed the market and imposed major challenges on tourism businesses to remodel their companies, altering the focus and operation of the organization, or even the entire sector. Outstanding phenomena in today’s environment, such as electronic commerce and de-mediation, have brought profound impacts on the activities of travel agencies, generating, at the same time, threats and opportunities. This work discusses the prospects and challenges of two types of agency which are most commonly found in the Brazilian market: emissive and receptive agencies. It observes the economic, market, technological, political and ethical issues which present a challenge to these companies. Key words: Travel agencies, Trends, Tourism.

Turismo: Visão e Ação

Turismo: Visão e Ação, linked to the Graduate Program in Tourism and Hospitality - Master's and Ph.D., is a scientific journal published in a continuous flow system, with an interdisciplinary and international scope. According to Qualis/CAPES criteria (2017-2020), it is classified as 'A3' in the fields of Administration, Accounting Sciences, and Tourism. Registered with ISSN number 1983-7151, Tourismo: Visão e Ação began its activities in 1998 with printed publications in English and Portuguese. In 2008, it transitioned to an online publication, expanding its reach to a broader audience. It maintains a policy of being an open-access journal without submission or access fees. The abbreviated title for the journal is Tur., Visão e Ação, commonly used in bibliographies, footnotes, references, and bibliographic captions.

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Universidade do Vale do Itajaí- Quinta Avenida, 1100, bloco 7, CEP: 88337-300, Balneário Camboriú, SC – Brasil. Tel.: +55 47 3261-1315, e-mail: revistaturismo@univali.br

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