Society 5.0 represents a new step in technological evolution for the benefit of humanity, bringing more quality of life, social inclusion, and sustainability. Tourism, in turn, directly benefits from technological advancements, as it is an area open to innovations brought by Society 5.0. Therefore, the objective of this study is to examine the effects of Information and Communication Technologies (ICT) related to Society 5.0 on tourism, as presented in e-books from the World Tourism Organization (UNWTO). In this qualitative and exploratory study, was adopted the e-library section of the UNWTO portal for material collection, considering the annual interval from 2016 to 2023—the first year of Society 5.0 citation and the year of this study’s realization, respectively. The choice of the UNWTO library is justified because it is the largest online collection of publications and statistics in the field of tourism. Using the search criteria ‘society 5.0,’ the results showed a total of 1,438 materials, of which 85 were analyzed. Through a qualitative content analysis methodology, comprehensive impacts were identified in sectors related to public policies, destination management, and resources. The use of various information and communication technologies allowed the identification of several solutions, highlighting improvements in tourist reception, community quality of life, sustainability, territorial promotion, robust information, and ease of making reservations for tourism experiences. All these technological features contribute to providing tourists with a more autonomous and enriching experience.
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Turismo: Visão e Ação, linked to the Graduate Program in Tourism and Hospitality - Master's and Ph.D., is a scientific journal published in a continuous flow system, with an interdisciplinary and international scope. According to Qualis/CAPES criteria (2017-2020), it is classified as 'A3' in the fields of Administration, Accounting Sciences, and Tourism. Registered with ISSN number 1983-7151, Tourismo: Visão e Ação began its activities in 1998 with printed publications in English and Portuguese. In 2008, it transitioned to an online publication, expanding its reach to a broader audience. It maintains a policy of being an open-access journal without submission or access fees. The abbreviated title for the journal is Tur., Visão e Ação, commonly used in bibliographies, footnotes, references, and bibliographic captions.
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